bout Bitrix24 Bitrix24 is a set of tools for business
Posted: Wed Jan 22, 2025 5:52 am
Integration of WhatsApp with Bitrix24 December 31, 2019 5 minutes We continue the series of articles “ Messengers in business ” and talk about the possibilities of integrating WhatsApp into Bitrix24. Working with clients through convenient communication channels is a concern. There is too little time in our days to check email or answer a manager's call, which can take about 10 minutes. You can integrate WhatsApp into Bitrix24, as well as into any other CRM, in two ways: official and "gray". We call the gray way connectors that offer their unofficial technical solutions for integration. WhatsApp Business API is an option for large businesses with support and service departments, while the gray one is ideal for sales.
It is technically impossible to integrate iran phone number list WhatsApp without the intervention of third-party services. Unlike other messengers, WhatsApp has a closed API. Read about this and the benefits of implementing WhatsApp in business in our article " WhatsApp for Business ". A: CRM — customer relationship management system; Office is a tool for efficient work with the ability to track and control working hours, a calendar, chat, a disk for storing documents, etc. Tasks and Projects is a tool for automating all tasks and projects; Contact center is a tool for connecting instant messengers, social networks, websites, mail, telephony, etc.; Sites and stores - a tool for creating sites and stores within CRM.
With Bitrix24, you can automate almost any company process — both internal and external. With the help of mail, telephony, website forms and messengers integration, Bitrix turns into a single center for external and internal communications. Integration of WhatsApp into Bitrix24 You can set up WhatsApp in Bitrix24 in two ways: through Open Lines or by linking an additional window and the Wazzup notification chat. Bitrix24 Open Lines are their "native" tool for connecting various communication channels. Open Lines collect, distribute and send messages to employees from all channels. Open Line creation is possible only in the Bitrix24 menu. You can add a WhatsApp channel to the Open Line both in Bitrix24 and in your Wazzup personal account.
It is technically impossible to integrate iran phone number list WhatsApp without the intervention of third-party services. Unlike other messengers, WhatsApp has a closed API. Read about this and the benefits of implementing WhatsApp in business in our article " WhatsApp for Business ". A: CRM — customer relationship management system; Office is a tool for efficient work with the ability to track and control working hours, a calendar, chat, a disk for storing documents, etc. Tasks and Projects is a tool for automating all tasks and projects; Contact center is a tool for connecting instant messengers, social networks, websites, mail, telephony, etc.; Sites and stores - a tool for creating sites and stores within CRM.
With Bitrix24, you can automate almost any company process — both internal and external. With the help of mail, telephony, website forms and messengers integration, Bitrix turns into a single center for external and internal communications. Integration of WhatsApp into Bitrix24 You can set up WhatsApp in Bitrix24 in two ways: through Open Lines or by linking an additional window and the Wazzup notification chat. Bitrix24 Open Lines are their "native" tool for connecting various communication channels. Open Lines collect, distribute and send messages to employees from all channels. Open Line creation is possible only in the Bitrix24 menu. You can add a WhatsApp channel to the Open Line both in Bitrix24 and in your Wazzup personal account.