Watch how quickly salespeople respond, track their workload,

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Cheat Sheet: How to Choose a Communication Method So, we've looked at a few examples and figured out when to call and when to write. But we can't remember what was in the article every time. So here is a simple algorithm that will help you find the right way to communicate with a client depending on the situation. Scheme: when to write and when to call Results Leaving only a phone or only a messenger won’t work. Often, you need to combine sales channels, creating a chain of them. For example, over the phone, you select arguments and close the client's main objections, and in correspondence, you answer additional questions, send photos and record agreements. If you can only sell by phone, and instant messengers don't work for you yet, take our article to help - it tells you about the rules of communicating with clients in correspondence.



There is a cheat sheet poster france phone number list inside: hang it in a prominent place in the office, and the sellers will not forget what to do. Like telephony, messengers can be integrated into CRM so that all correspondence is stored in one place, and you know what the sellers are doing. Wazzup will help with this.4 Key Sales Metrics in Correspondence and What They Can Tell You October 9, 2024 6 minutes Cover of the article "What metrics to look for in sellers' correspondence" To notice sales problems in time, you need to analyze them systematically. and check dialogues with clients. If managers correspond via personal phones, it will not be possible to build this process. Unless you collect phones in a basket and check each dialogue with clients manually. Wazzup automatically collects all correspondence between sellers and statistics on them.



In this article, we will tell you what metrics can be tracked so that managers sell more and the ROP strains less. Number of new dialogues The number of new dialogues can tell you how successful you are in attracting new clients. For example, there was no growth before, but now every month 5-10 more people write to you on WhatsApp. You need to find out the reasons for the growth and try to repeat them. Wazzup has charts by periods, and also by channels: WhatsApp, Telegram, Viber and others. Statistics on the number of started dialogues in Wazzup It is worth analyzing incoming and outgoing contacts with clients separately. The manager started the dialogue - this statistic will show the effectiveness of cold sales. For example, the seller studied the clients, collected their contacts in the database.