Referral to the right sector
Posted: Tue Jan 21, 2025 5:03 am
Another efficient option for creating buttons is forwarding to the responsible department. Does your customer need a bill? Do they have a question about the service? When selecting the corresponding button, they are forwarded to the department responsible for resolving the issue.
This way, you optimize service and shorten stages of the customer journey in your service.
Customer Feedback
WhatsApp buttons can also be used to quickly and easily collect customer feedback. For malaysia phone number library example, you could send a message asking for feedback on a recent shopping experience and include buttons with response options such as “Satisfied” or “Unsatisfied.” This allows customers to provide instant feedback, helping your business identify areas for improvement.
Don't leave aside humanized care
Buttons and robots are essential for more dynamic and effective customer service, however, they do not replace the need for human support. This is because many users do not adapt to this type of technology or have questions that were not addressed by the workflow.
Therefore, it is important to always offer an alternative so that your user can receive adequate human assistance.
This way, you optimize service and shorten stages of the customer journey in your service.
Customer Feedback
WhatsApp buttons can also be used to quickly and easily collect customer feedback. For malaysia phone number library example, you could send a message asking for feedback on a recent shopping experience and include buttons with response options such as “Satisfied” or “Unsatisfied.” This allows customers to provide instant feedback, helping your business identify areas for improvement.
Don't leave aside humanized care
Buttons and robots are essential for more dynamic and effective customer service, however, they do not replace the need for human support. This is because many users do not adapt to this type of technology or have questions that were not addressed by the workflow.
Therefore, it is important to always offer an alternative so that your user can receive adequate human assistance.