Answering recurring user questions with a welcome bot
Posted: Tue Jan 21, 2025 4:43 am
The user goes to the site and clicks on the chat button.
He sees buttons with topic options and selects the one that interests him.
If the user has not found the required topic or the welcome bot's answers have not solved his problem, he can write to the chat at any time to have a human operator connected.
How to set up a welcome bot
It is necessary to prepare a list of the most frequently asked questions from users.
Select questions that can be answered with a prepared text or a link to a specific section of the site.
Prepare answers to questions.
Create a scenario in the Carrot quest constructor and launch the welcome bot.
The Welcome bot can also be set up in Telegram.
Scenario: Communication with users in online chat
The purpose of the script is to answer users' questions in order to work through their objections and encourage them to make a purchase.
How the script works
The user goes to the site, clicks on the chat icon and writes his question.
A human operator connects and answers questions.
Communicating with users via online chat
Mechanics: personalized lead bots and pop-ups on the website
Scenario: collecting requests from users who came from specific advertising campaigns
The goal of the scenario is to motivate users to leave a request using a personalized message in a chatbot or pop-up.
How the script works
The user enters a query in the search, for example, “Apartment in Moscow with a mortgage from the developer.”
Your company's ad is displayed for this request.
When a user clicks on this ad and goes to the site, they see a message in a chatbot or pop-up with the same text as the query text. For example, if the query was "Apartment in Moscow with a mortgage from the developer", then the message on the site will be "Looking for an apartment in Moscow with a mortgage from the developer?"
How to set up a scenario
Mark up your ads in your advertising campaign with UTM tags.
Prepare chatbots or pop-ups with text for each advertisement.
Set up message trigger events to follow specific UTM tags.
Launch chatbots and pop-ups.
Launch an advertising campaign.
Personalized Chatbot
Want to set up such scenarios and collect more applications, but lack resources within the company?
Contact the Carrot quest growth team
Growth Team Experts:
study the funnel on your site;
find places where you are missing leads;
will offer mechanics that will help bring more users to view apartments.
The first mechanics for your site will be offered by experts during a free consultation.
Sign up for a consultation
Scenario: Collecting leads from qualified users using personalized pop-up messages
The purpose of the script is to encourage users to leave a request.
How the script works
The user answered qualifying questions in the chatbot or Telegram bot, but did not leave a request.
If the user visits the site again, in 5 seconds they will see a pop-up with a list of sweden cell phone number personalized offer. For example, in the chatbot they indicated that they are interested in apartments with an area of 50-70 sq. m., and in the pop-up they will see an offer to view apartments with an area of 50-70 sq. m.
Collect leads from qualified users with personalized pop-up messages
Scenario: Collecting leads from qualified users via personalized messages in a chatbot
The goal of the scenario is to encourage users to leave a request. This is a variation of the previous scenario, but the user receives a personalized message in a chatbot, not a pop-up.
How the script works
He sees buttons with topic options and selects the one that interests him.
If the user has not found the required topic or the welcome bot's answers have not solved his problem, he can write to the chat at any time to have a human operator connected.
How to set up a welcome bot
It is necessary to prepare a list of the most frequently asked questions from users.
Select questions that can be answered with a prepared text or a link to a specific section of the site.
Prepare answers to questions.
Create a scenario in the Carrot quest constructor and launch the welcome bot.
The Welcome bot can also be set up in Telegram.
Scenario: Communication with users in online chat
The purpose of the script is to answer users' questions in order to work through their objections and encourage them to make a purchase.
How the script works
The user goes to the site, clicks on the chat icon and writes his question.
A human operator connects and answers questions.
Communicating with users via online chat
Mechanics: personalized lead bots and pop-ups on the website
Scenario: collecting requests from users who came from specific advertising campaigns
The goal of the scenario is to motivate users to leave a request using a personalized message in a chatbot or pop-up.
How the script works
The user enters a query in the search, for example, “Apartment in Moscow with a mortgage from the developer.”
Your company's ad is displayed for this request.
When a user clicks on this ad and goes to the site, they see a message in a chatbot or pop-up with the same text as the query text. For example, if the query was "Apartment in Moscow with a mortgage from the developer", then the message on the site will be "Looking for an apartment in Moscow with a mortgage from the developer?"
How to set up a scenario
Mark up your ads in your advertising campaign with UTM tags.
Prepare chatbots or pop-ups with text for each advertisement.
Set up message trigger events to follow specific UTM tags.
Launch chatbots and pop-ups.
Launch an advertising campaign.
Personalized Chatbot
Want to set up such scenarios and collect more applications, but lack resources within the company?
Contact the Carrot quest growth team
Growth Team Experts:
study the funnel on your site;
find places where you are missing leads;
will offer mechanics that will help bring more users to view apartments.
The first mechanics for your site will be offered by experts during a free consultation.
Sign up for a consultation
Scenario: Collecting leads from qualified users using personalized pop-up messages
The purpose of the script is to encourage users to leave a request.
How the script works
The user answered qualifying questions in the chatbot or Telegram bot, but did not leave a request.
If the user visits the site again, in 5 seconds they will see a pop-up with a list of sweden cell phone number personalized offer. For example, in the chatbot they indicated that they are interested in apartments with an area of 50-70 sq. m., and in the pop-up they will see an offer to view apartments with an area of 50-70 sq. m.
Collect leads from qualified users with personalized pop-up messages
Scenario: Collecting leads from qualified users via personalized messages in a chatbot
The goal of the scenario is to encourage users to leave a request. This is a variation of the previous scenario, but the user receives a personalized message in a chatbot, not a pop-up.
How the script works