Forums
We all know forums, they are not new to the Internet universe, but perhaps their implementation as a customer service channel is. The truth is that, in this case, in addition to there being a forum moderator, it is the users themselves who provide solutions to the problems raised. The best thing about customer service forums is that virtual communities are created around the service provided. A good example is the Movistar forum , which even shows a ranking of its most active users solving problems.
E-mail
Sending and receiving emails seems like a very immediate thing these days, but if we are talking about using it for customer service, we must take into account some considerations that differentiate its use from a personal use. First of all, we must pay attention to email signatures, provide corporate and contact information, and above all, adjust the legal and privacy conditions for the use of these business letters.
In addition, the needs of commercial latvia phone data management can be perfectly covered with a complete e-mail marketing strategy. In these cases, our usual email programs are not enough and we must move to platforms that facilitate the task of sending mass newsletters to our database with functionalities such as segmentation and correct analysis of data, such as the opening rate. In this sense, the recommendation is to use European platforms that comply with the latest data protection regulations .
You probably already know that social media is an excellent showcase for offering your products or services, but you probably haven't realized that it can also help us identify our target audience. Demographic statistics of our followers are an excellent way to find out age, sex, location and other interesting data for our commercial management. In addition to marketing tools, networks are currently also working as customer service channels, through which we can respond to queries and requests for information. Two good examples are Messenger or Whatsapp Business .